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Are WORNEW clothing items pre-loved?Yes. All WORNEW clothing items are pre-loved. We aim to give clothing a second chance in a unique way. All pieces are washed, ironed, embroidered (or adapted in some way) and sprayed with anti bacterial fresh clothes spray prior to being shipped.
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Do you accept returns?Yes. Returns can be requested within 14 days from delivery of your item. If a return is due to a change of mind, the return cost will be the customer's responsibility. To request a return, please contact wornewclothing@gmail.com with your order number and provide a picture of your item. This will then be reviewed by the team and they will be in touch with the next steps for returning your item.
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Can you do custom items?Currently we are still a very small business so we are focussing on the new designs showing on our shop page. However, we are always open to chat if you have any requests. Drop us a line at wornewclothing@gmail.com and we will get back to you as soon as possible!
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How long will my order take to be delivered?We aim to have all items shipped within 5 working days after ordering. However, this is subject to change and outside factors can affect courier lead times.
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